Neotech Systems Limited is a New Zealand telecommunications and technology provider offering mobile, broadband, cloud phone (VoIP), website development and website hosting services to businesses and individuals throughout New Zealand.

We may collect the following types of personal information:

• Name, address, phone number and email address
• Business information and NZBN details
• Payment and billing information
• Identity verification information where required
• Website content, images, logos and business information supplied for website projects
• Domain registration information
• Website hosting account information
• Technical website configuration information
• Call records, data usage and connection logs
• Website analytics, cookies and device information
• Information received from credit reporting agencies and wholesale service providers

We use information to:

• Deliver and support services
• Process orders and service requests
• Manage billing and payments
• Conduct credit assessments
• Improve products and services
• Communicate with customers
• Detect fraud and misuse
• Comply with legal and regulatory obligations

We may share information with:

• Telecommunications carriers
• Network operators
• Cloud communications providers
• Web hosting providers
• Payment processors
• Credit reporting agencies
• Professional advisers
• Government agencies where required by law
• Other technology service providers involved in delivering services

We do not sell personal information.

We may collect call records, usage information, connection logs and network information for billing, service delivery, troubleshooting and legal compliance purposes.

Calling Line Identification (CLI) may be transmitted as part of normal telecommunications services.

Certain Cloud Phone services may include call recording functionality. Where customers choose to enable call recording, Neotech may process recorded call data solely for the purpose of providing and supporting the service.

Customers are solely responsible for ensuring compliance with all applicable laws relating to call recording, notification, consent and privacy obligations. Neotech accepts no responsibility for the Customer's use of call recording functionality.

Our website may use cookies and analytics technologies to improve functionality, user experience and website performance. Users may manage cookie preferences through their browser settings.

Neotech implements reasonable technical and organisational safeguards to protect personal information.

Information is retained only as long as required for service delivery, legal compliance, dispute resolution and legitimate business purposes. When no longer required, information is securely deleted or destroyed.

Where a privacy breach is likely to cause serious harm, Neotech will comply with its obligations under the Privacy Act 2020, including notifying affected individuals and the Office of the Privacy Commissioner where required.

You have the following rights regarding your personal information:

Complaints may also be made to the Office of the Privacy Commissioner.

Neotech complies with the Unsolicited Electronic Messages Act 2007. Marketing communications will include an unsubscribe option and customers may opt out at any time.

By applying for services, customers authorise Neotech to obtain and use credit information where required to assess applications and manage accounts.

Privacy enquiries can be submitted during the following hours:

Neotech may update this Privacy Policy from time to time. The latest version will be published on the Neotech website. Continued use of the Services constitutes acceptance of the updated Policy.